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Returns & Exchanges
for all products receiving Free Shipping.
Go to Customer Assistance Main Page
Italian Ceramics: Before you return anything to us, you must call us at 800-96-ITALY for return authorization and you must see
Our Return Policy for more information. If you received FREE SHIPPING for ceramics(s) that you will be returning, we will deduct all original shipping costs that we incurred to get your product(s) to you (from our business to your desired destination) from the purchase price of the product(s) you are returning. See Shipping Information for shipping charges. You will also be responsible for all shipping expenses of your return or exchange back to us, including fully insuring the unused ceramic products for it’s full value. If you are making an exchange for another ceramic product that also gets FREE SHIPPING, you will receive FREE SHIPPING for the new product that will be shipped to you. If you are a gift recipient, you can only get store credit for your return. A store credit will expire one year from the time you first contact us about the return.
EXCEPTIONS:
1.) Italian ceramics on clearance or special order products: Sorry, there are no returns or exchanges for Italian Ceramics that are on clearance or special order products . If of course, we do make a mistake with your order, we will rectify the problem at no additional charge.
2.) Gift Baskets: Please note that all sales are final for Gift Baskets, but we will rectify any problem with any of our products in our Gift Baskets with an exchange or store credit. In accordance to the law, no refunds will be given to any food product(s), unless there is a problem with the product.
When you are shopping for Italian Gifts, find it at
FIRENZE Italian Specialties
Direct Importers of Italian Gifts including Italian Ceramics, Italian Dinnerware
& Italian Deruta Ceramic Majolica Pottery. Quality Italian Gift Baskets.
All products shipped from the USA.
Bringing You Italy's Finest since 2001.
Receive EXTRA SAVINGS when you become a Preferred Customer
We accept the following credit cards:
Customer Assistance/Shipping Information/Secured Online Ordering/Contact Us
RESOURCES & LINKS (The Italian Corner)/Site Index.
© Copyright 2001 - 2008. FIRENZE Italian Specialties. All rights reserved.
All content, concepts, graphics, and HTML code are protected by US and International Copyright Law and are the property of FIRENZE Italian Specialties. FIRENZE Italian Specialties grants permission to copy &/or reprint content from their website, www.firenzegifts.com for the sole purpose of shopping only. Any other use of content, concepts, graphics, and HTML code from www.firenzegifts.com may not be copied, reprinted, replicated, published, translated, hosted, or otherwise distributed by any means or for any reason without explicit permission. All information on this website supersedes all previous brochures, catalogs or mailers. If you have any questions, please feel free to contact us directly at 800-96-ITALY (48259) or email us at info@firenzegifts.com.
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