Returns & Exchanges
for all products receiving Free Shipping.
Go to Customer Assistance Main Page
Before you return anything to us, you must call us at 800-96-ITALY for return authorization and you must see Our Return Policy for more information. If you received FREE SHIPPING for any portion of your order that you will be returning, we will deduct all original shipping costs that we incurred to get your product(s) to you (from our business to your desired destination) from the purchase price of the product(s) you are returning. See Shipping Information for shipping charges. See FREE SHIPPING offer. You will also be responsible for all shipping expenses of your return or exchange back to us, including fully insuring the unused products for it’s full value. If you are making an exchange for other product(s) that also get FREE SHIPPING, you will receive FREE SHIPPING for the new product(s) that will be shipped to you. If you are a gift recipient, you can only get store credit for your return. A store credit will expire one year from the time you first contact us about the return. If of course, we do make a mistake with your order, we will rectify the problem at no additional charge.
1.) Products on clearance or special order products: Sorry, there are no returns or exchanges for products that are on clearance or special order products. If of course, we do make a mistake with your order, we will rectify the problem at no additional charge.
2.) Gift Baskets: Please note that all sales are final for Gift Baskets, but we will rectify any problem with any of our products in our Gift Baskets with an exchange or store credit. In accordance to the law, no refunds will be given to any food product(s), unless there is a problem with the product.
When you are shopping for Italian Gifts, find it at
FIRENZE Italian Specialties
Direct Importers of Italian Gifts including Italian Ceramics, Italian Dinnerware
& Italian Deruta Ceramic Majolica Pottery. Quality Italian Gift Baskets.
All products shipped from the USA. FIRENZE Italian Specialties, Firenze Gifts, www.firenzegifts.com.
Bringing You Italy's Finest since 2001. Direct Importers of all our Italian Ceramics.
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